Building partnership between the customer and training team 


  • Built a sense of caring partnership between the customer and the training team.
  • Maximize engagement with the brand during medical product launch


  • Rich customer-centered experience ranging from basic diabetes management using an insulin pump to comprehensive OmniPod use education and training


  • 10x reduction in cost of in-person product training and customer support
  • 2x increase in efficiency of new customer onboarding during insulin pump system launch